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When will my order be shipped?

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We ship nationwide from from all 3 branches Monday to Friday, and normally on the same day if ordered before midday or next day if ordered in the afternoon. We'll email you shipping confirmation once your order is packed and ready to go.

What if the product I want is Out of Stock at my closest Branch?

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If you are in the South Island and stock is in Auckland then we will ship from Auckland for you.
We ship nationwide from from all 3 branches Monday to Friday, and normally on the same day if ordered before midday or next day if ordered in the afternoon.

When can i pick up my Click and Collect Order?

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We work hard to have your order ready to collect as soon as possible and normally within 4 hours. We'll email you as soon as it is packed and ready to collect.

We hold stock in Auckland and Christchurch, sometimes your order will not be able to be collected within our normal timeframe, as the stock is not available at your chosen branch. We'll email you to let you know when it should be available to collect.

Our Web Store shows at what branch stock is available. Please check this if you need something urgently. Remember we ship nationwide Monday to Friday from all 3 branches.

What if my Click and Collect order is coming from another branch?

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We pack and ship stock between branches on a Friday, They normally arrive the following Tuesday.
We'll email you once your order is ready to be collected.

I can find a Product in your catalogue but I can't find it in the shop?

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If you can't find Products in our Shop please contact us so we can help.

What if the product I want is Out of Stock Nationwide?

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We manufacture product daily as well as receive product from our Global Partners on a regular Basis.
If you would like to know when a Product will be available please Contact Us
We can also place on Back Order for you. We'll send you a Pro Forma Invoice for you to pay which locks in the order and the price.

I am looking at your Mandrel Bends - What does CLR mean?

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CLR is "Centre Line Radius" it is the radius that the bend is bent on. For example 76mm CLR is the distance from the centre of the circle to the centre of the tube. For a U Bend or 180 degree bend the CLR x 2 is the distance between the centre of each leg.

Still have questions? Email us at [email protected]